Whether you ordered the wrong item, received a damaged package or just had second thoughts, understanding Amazon’s return policy can save you time and a potential headache. Amazon is known for fast ...

Amazon has begun issuing substantial refunds to customers for returns dating back to 2018, marking an unprecedented acknowledgment of systemic processing delays within the world’s largest online ...

Retail giant Amazon is preparing to pay hundreds of millions of dollars to customers in a settlement over the company's ...

Amazon is issuing refunds to some customers for returns sent back to the e-commerce giant, and some were returned years ago. The refunds are being offered after a "recent internal review" by Amazon ...

Ordering items on Amazon is quick and easy, but returning them can be frustrating. It’s hard to imagine life without online shopping. We’ve grown so accustomed to ordering everything from groceries ...

Amazon is testing an unusual new twist on its returns network: self-serve kiosks inside Goodwill thrift stores, starting with 21 locations across the Seattle region. It’s a new way for Amazon ...

Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...

We've all had a "what I ordered vs. what I got" moment when shopping online and had to initiate the dreaded return process. Fortunately, this new trend in online shopping returns is making the process ...

Amazon has asked a Seattle federal judge to keep parts of its $309 million settlement over customer return refunds confidential, arguing that disclosing certain terms could jeopardize the deal and ...