When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...

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Wouldn’t it be nice if every company made it as easy to cancel a subscription as it was to sign up? Of course, many don’t. It’s frustrating to call customer service lines that aren’t answered or get ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Switching from one-time sales of product packages to a subscription model can come with multiple benefits for tech service companies, including ongoing revenue streams and the opportunity to forge ...

Netflix makes subscription cancellations easy and hassle-free. Sirius XM’s cancellation process is complex and frustrating for many users. Customer service quality can signal game-changing differences ...