In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Winning by Design (WbD), a B2B revenue consulting and training company, launched a new Customer Success (CS) Operating Model and has updated multiple courses across its global Revenue Academy. The new ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

"Organizations often believe their data strategy is sound, but most fail at the operating model level, where ambiguity around ownership, decision rights, and partnership undermines progress," says ...

The terms "organization design" and "organization development" are often conflated and attributed to the same meaning in the corporate world. After all, both look to raise performance and lower costs.

For agentic AI to deliver material benefits to organizations, it can’t be layered onto existing operations. Instead, enterprise leaders must approach it as a systems-level change.

For decades, the wealth and asset management industry has pursued a vision of operational unity: a “single platform” capable of connecting data, workflows, analytics, and controls across the front, ...

A new Forrester study finds firms that achieved higher performance levels transform their IT operating models and address challenges incrementally. IT operating models are in transition with ...

Investment managers are operating in an environment defined by constant, relentless change. Whether expanding into private markets, navigating evolving regulatory reporting requirements, or ...