“Being heard is so close to being loved that for the average person, they are almost indistinguishable.” —David W. Augsburger On average, humans spend a considerable portion of their lives in ...

Better relationships rarely hinge on the perfect speech. They are built in the quiet moments when one person feels genuinely ...

When I first became a manager, I was advised by a trusted mentor–“Above all else, make the time to listen to your staff.” Whether over a cup of coffee, a designated “open-door” policy, or whatever ...

A recently published study of 2,171 participants found that those folks who reported having a reliable listener in their life also demonstrated greater cognitive resilience. In other words, people who ...

"Hearst Magazines and Yahoo may earn commission or revenue on some items through these links." How many times have you nodded along during a conversation, only to realize you didn’t absorb a single ...

“I have a difficult question we need to discuss,” a client emailed my colleague and I requesting an immediate phone call. Once on the call, the client asked the question, and one of us jumped in ...