This latest cloud service aims to improve the customer experience. Interactive Intelligence today announced the newest service for its multitenant PureCloud platform: PureCloud Engage, tailored toward ...

CEO Don Brown made it clear in a recent call with financial analysts that PureCloud is not just a multitenant replacement for the company’s traditional product. If one uses the Gartner Magic Quadrant ...

Helping companies communicate, collaborate, and engage better is part of what cloud-computing specialist Interactive Intelligence aims to do for its customers. Yet even though the cloud has been one ...

Interactive Intelligence Group Inc, a U.S. provider of software and services for call center operators, is exploring strategic alternatives, including a potential sale, according to people familiar ...

INDIANAPOLIS--(BUSINESS WIRE)--Interactive Intelligence Group Inc. (Nasdaq: ININ), a global leader of cloud services for customer engagement, communications and collaboration, will hold its ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Interactive Intelligence, the Indianapolis-based call ...

The contact centre is at the heart of numerous government departments, and as customer expectations change rapidly, so does the need to change service delivery models. So how would the move to a cloud ...

INDIANAPOLIS & SANTA ANA, Calif.--(BUSINESS WIRE)-- American Logistics Company (ALC) has deployed Interactive Intelligence Group Inc.’s (Nasdaq: ININ) unified IP business communications solution, ...