Want your customers to connect with you, feel attached to you, and be committed to staying with you? Then personalize the experience. The recent Gladly 2020 Customer Expectations Report surveyed more ...
Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. This article is more than 3 years old. Shipt’s preferred ...
Restaurants are facing multiple compounding pressures as high inflation drives customers to dine out less and persisting staffing shortages hinder smooth operations. Many operators are pulling back, ...
To continue reading this content, please enable JavaScript in your browser settings and refresh this page. In an uncertain economy, banking customers want clear ...
Xcel Energy Inc. XEL is poised to deploy personalized energy services using AI-enabled Oracle Opower, a customer engagement platform designed to support energy programs, enhance the customer ...
At Lakewood Furniture Galleries, there is a whole room dedicated to available fabric where many different swatch racks adorn the walls. P-J photo by Michael Zabrodsky LAKEWOOD – Along with selling ...
DETROIT, April 21, 2020 (GLOBE NEWSWIRE) -- DTE Energy today launched a new Personalized Service Protection program to help customers experiencing financial hardship due to COVID-19. The plan is ...
Independent RIAs face many challenges, but advisors with first-hand experience say one stands out: balancing personalized service with the demands of growth. Processing Content Financial Planning's ...
Is personalized service a more effective tool than personalized marketing? Research from Gladly, a customer service technology platform, indicates that it is. In the company’s most recent Consumer ...
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