To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min Fundamental principles will help ...

In some call centers, you can feel the energy as soon as you walk in the door. It takes many forms: pride of workmanship, enthusiasm, a feeling of community, commitment and the willingness to make the ...

The Institute of Internal Auditors' new practice guide for internal auditing shares some good insights, but falls short in a few areas. The Institute of Internal Auditors (IIA) has published a new ...

The benefits of a systematic product cost management (PCM) program are significant, yet many manufacturers struggle to implement these initiatives effectively. This article discusses some key ...

Expert cybersecurity practitioners are intensely aware of how complex the field may seem to less experienced colleagues. An effective cyber defense function, for example, requires colleagues with ...

Clarity, transparency and inclusiveness are among the principles that should inform the design and conduct of comparative effectiveness research (CER) in healthcare, argue researchers from industry ...