Clinical evidence is always evolving, but traditional clinical process map development and EHR build cycles often take months. In his upcoming HIMSS26 session, one informatics leader will show how to ...

Kevin Curtis inherited a problem that had been hanging around for years. 1 Psychiatric patients in the emergency department were waiting too long for a bed at the University Neuropsychiatric Institute ...

Process mapping is a vital technique for visualizing and understanding business processes. It allows you to outline each step involved in a workflow, effectively transforming the invisible into the ...

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

Healthcare design is a complicated, iterative process of back-and-forth communication between stakeholders and the design team. The first step is understanding the purpose of the building or space to ...

Innovation is not about creating something entirely new; it’s about transforming existing products into a unique solution to address a real-world problem. Process innovation cannot be achieved unless ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have the view ...