Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

"Our special sauce is the prompt libraries, the eval suites, and the thousands and thousands of real-world examples that the ...

Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

Every professional knows that technology can malfunction at any time and in unexpected ways. When things go wrong, end users — whether employees or customers — need a way to report the issue to a ...