Salesforce Inc. is expanding its generative artificial intelligence footprint today with new capabilities for its Einstein GPT general-purpose AI assistant that allow it to work with its Flow workflow ...

One of the promises of generative AI is the ability to create code based on a written request. This can lead to the ability to generate SQL queries and simple API calls to move work between systems.

Many organizations rely on both Salesforce and Jira for business operations. Connecting these platforms can streamline workflows and improve communication betwe ...

Expanded collaboration brings NiCE’s AI-powered CX and intelligent orchestration together with Agentforce in Salesforce Service Cloud, empowering businesses to deliver complete customer service ...