When customers call a company's customer service hotline, they are sometimes met with a long wait time that can be frustrating and often impacts their feelings about a company in a negative way.

Callbacks are references to executable code that higher levels of software pass into a function. These callbacks have the ability to greatly increase the portability and reuse of embedded software, ...

Editor’s note: In the conclusion of a two-part series on callbacks, contractors share their solutions for reducing the percentage of callbacks. It can be difficult, if not impossible, to predict when ...

When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...

Assertions bring immediate benefits to the whole design and verification cycle; thus any challenges engineers face in coding and testing them are worth resolving. When a large number of assertions are ...