Human resource management is undergoing a fundamental transformation as organizations navigate rapid digital evolution, ...

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Workforce optimization (WFO) means using data to improve agent performance, reduce costs, and deliver better customer experiences. Contact center workforce optimization has two pillars: workforce ...

The partnership gives security operators a cleaner path to manage shifts, reduce admin work, and improve coverage. NEW ...

Workforce management software allows businesses to manage everything from payroll, benefits and human resources (HR) to recruiting, onboarding, performance and learning from one location. This helps ...

Many of America’s biggest businesses are losing a small fortune, on a daily basis. From excessive temp agency fees and lost productivity, to overstaffed shifts, companies lose out for a simple reason: ...

Administrative expenses are an ongoing burden for the healthcare industry. The reason, many experts note, is that too many dollars are still tied up in healthcare’s largest cost center: staffing. The ...

Forbes contributors publish independent expert analyses and insights. I research & write on longevity, generational trends & innovation. For decades, employers, benefits providers, and retirement plan ...

Radio frequency identification (RFID) technology has applications across various industries, from retail inventory tracking to health care asset management. Recently, organizations have begun ...

DALLAS, May 7, 2024 /PRNewswire/ -- Benefit Harbor, a leader in Benefit Administration serving over 2.8 million individuals, today announced the launch of BHAI, an innovative AI platform designed to ...

“The Stretch: Workforce health and benefits – expanded" is a cutting-edge podcast series hosted by Aon that explores the latest breakthroughs and emerging ideas in workplace health and benefits. Join ...