Federal agencies are under mounting pressure to modernize their aging human resources and workforce management systems. According to the U.S. Office of Personnel Management (OPM), approximately 75% of ...

The workforce has evolved, and workforce management needs to keep pace. Here are seven trends organizations should consider when examining and updating their workforce management strategies and ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

VIENNA, Va., Sept. 14, 2017 /PRNewswire-USNewswire/ -- Health2 Resources' client, the Commission for Case Manager Certification, earned an American Society of Association Executives' Power of A Silver ...

Rick Hammell is the Founder and CEO of Helios, a workforce management provider simplifying how businesses manage global people operations. Global workforce management has undergone a seismic shift ...