As leaders, we know communication and transparency are key to maintaining a healthy company culture and building trust with our teams. We prioritize check-ins on a regular basis and we’re careful in ...

If you've been following my series of articles here on Firehouse.com you will notice a certain pattern that seems to be focusing on building a department infrastructure to improve external and ...

“No word was ever as effective as a rightly timed pause” Mark Twain I have been fascinated by how a simple pause during communication transforms relationships. This explains how our species has ...

Conducting a performance appraisal or employee evaluation sheds light on employee job skills, professionalism and work ethics. Evaluations are rated based on the manager's observations, quantity and ...

Digital communication has changed how we build and sustain relationships by breaking geographical barriers but often at the cost of interaction quality. Face-to-face interactions remain essential for ...