Tendfor Now Available in the Microsoft Marketplace. Tendfor Contact Centre Solution for Microsoft Teams through Microsoft ...

The nomination window for the North East Contact Centre Awards 2026 closes in three weeks, on Friday 24th July at 5pm.

The company has been recognised for its innovative WEM platform that transforms the experience of contact centre managers and agents Calabrio has been selected as the Highly Commended finalist in the ...

Step into the spotlight as the European Contact Centre & Customer Service Awards 2025 are open and you can enter from today. If your contact centre team or organisation has achieved something ...

The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres – Kevin McGachy, Head of AI Solutions, Sabio Group discusses. Gartner’s latest prediction is already gaining ...

Bring human-like speech to your chatbot. In this live workshop, we’ll show you how Speech Engine adds a fully integrated voice layer to your existing agent – keeping your LLM, RAG, and orchestration ...

Premier Inn, owned by Whitbread, have announced that its contact centre in Houghton Regis is to be outsourced overseas with 300 job losses. A Whitbread spokesperson said: “Our position as the UK’s ...

In an era of rising customer expectations and operational costs, traditional contact centre models are falling short. This comprehensive white paper explores how organisations can leverage AI-driven, ...

CallMiner Advances Agentic AI Architecture for the contact centre, making it Easier for Organisations to Gain Insights from and Take Action on Customer Conversations New supervisor and research agents ...

NiCE Research Reveals Customer Service Happiness Is Rising, As General Happiness Declines, with 72% of Consumers Citing AI as a Key Driver NiCE’s 2025 Global Happiness Index reveals that consumers are ...

The CCMA (Contact Centre Management Association) has today published its comprehensive report into the UK’s Business Process Outsourcing (BPO) sector, with a number of key trends revealed. Now in its ...

– Frontline advisor salaries have grown by an above-inflation average of 6% in the past 12 months – Public sector leads on frontline pay – over £2,600 above the overall average – Head of Contact ...