ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

Whenever I ask people what comes to mind when they hear the words customer experience, the answers are almost always the same. "The receptionist." "The customer care team." "The front office." Rarely ...

Despite C-suite optimism and more investment, there's a big gap between AI aspirations and enterprise readiness. The answer?

Your fast food order may not come with a side of customer services. Here are the chains known for their terrible customer service, according to the internet.

TCS recently announced its partnership with Anthropic the frontier AI firm behind Claude. The plan is that by combining ...

Chief Executive Alex Karp’s recent broadside against the frontier model vendors put a knife to the throat of the central ...

Financial services firms need to ensure their contracts clearly state what a supplier needs from them to effectively deliver ...

Large Action Models are reshaping business AI by coordinating actions and outcomes across the customer journey ...

Why do endings matter as much as beginnings in customer experience? Psychological principles like the peak-end rule show ...

Photo: Lucky Thusi City Power acting CEO, Charles Tlouane, has sent a stern warning to government institutions to lead by example and honour their municipal payment obligations. He said, “Sustainable ...

BYD's premium brand Denza has unveiled its halo Z supercar at Goodwood, showcasing 1,604PS performance and technology for ...