Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. O2 is warning UK phone users about a sophisticated new SIM expiry scam. Fraudulent text ...

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of ...

The firm was handed a record £28 million fine ...

Virgin Media O2 announced that it will combine its Commercial and Data and Operations functions into a new single Consumer ...

Virgin Media slapped with record £28m fine for blocking customers from switching contracts - Ofcom says that the telecoms ...

Ofcom said the telecoms firm caused customers on millions of calls "unreasonable effort, hassle or undue difficulty" when trying to cancel.