Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Ofcom has fined Virgin Media O2 £28mn for repeatedly preventing customers from cancelling contracts, after it found that the ...

Virgin Media O2 announced that it will combine its Commercial and Data and Operations functions into a new single Consumer ...

O2 Investment Partners is pleased to announce that it has made an investment in and partnered with Pooltek Services.

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

The firm was handed a record £28 million fine ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

The penalty comes after communications regulator Ofcom uncovered a 'widespread' and 'often deliberate' pattern of ...

Virgin Media O2 is setting out how it will reduce its environmental impact and become more resilient to the climate crisis as ...

UK regulator Ofcom slams Virgin Media O2 with a record £28 million fine for hindering customers from cancelling their ...

Separate the steel from the strategy, share the cost base and compete only where it actually matters to the customer.