Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an investigation has found.

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Read about Overpaying for deals? Not just you, other Brits believe overpriced deals cost them £576 extra. Broadband news from ...

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

Many banks often offer checking accounts with sign-up bonuses to attract new customers. In return for setting up direct deposit or keeping a minimum balance, you can receive $100, $400 even $3,000. We ...

Telefonica Spain's O2 brand has introduced its first offers with access to the Disney+ pay-TV plan, including new and classic ...

Did you authorize a $2,400 transfer? Reply NO to stop it.” You reply, and seconds later a calm “fraud agent” calls, knows your name and the last four digits of your card, and walks you through ...