Virgin Media fined record £28m for stopping customers cancelling contracts

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Chatbots block customers from speaking to humans

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...
ISPreview UK

Ofcom Hit Virgin Media UK with £28m Fine for Preventing Contract Cancellations UPDATE

Broadband, phone and TV provider Virgin Media (O2) has today been fined £28 million by Ofcom after the UK telecoms regulator ...

Virgin Media fined £28m for blocking customers from cancelling broadband contracts

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

Millions at risk from overseas roaming fees - even if they don't leave the UK

Experts say people holidaying in certain popular staycation areas are at risk of 'phantom roaming' charges even though they ...
PA Media on MSN

Virgin Media fined record £28m for stopping millions of customers from switching

The telecoms regulator said it had levied its largest-ever consumer protection fine against the telecoms firm.

Virgin Media slapped with £28m fine for stopping customers cancelling deals

Virgin Media has been slapped with the media watchdog’s largest ever fine for direct harm to consumers after it was found to ...
The Cipher Brief

Cyber Fraud, Banks, and What America Can Do About It

Did you authorize a $2,400 transfer? Reply NO to stop it.” You reply, and seconds later a calm “fraud agent” calls, knows your name and the last four digits of your card, and walks you through ...