An executive recently asked me, what’s the biggest mistake leaders make when rolling out a customer experience strategy? My answer was simple. Most leaders think about the customer first.

MANILA, Philippines — The Department of Education (DepEd) will allocate P9 billion for the implementation of the Academic Recovery and Accessible Learning (ARAL) Program in all public basic education ...

L.A. Metro deploys over 300 transit ambassadors on the system to enhance safety and customer service. Across America, transit agencies are launching customer experience (CX) programs to improve ...

New training offerings and SMS feedback capabilities mark the company’s biggest modernization push in a decade, launching alongside early registration for the “Amplifying the Customer’s Voice” ...