Call center nurses at the health giant said workplace surveillance tools and AI prioritize speed and cost savings over ...

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

Generative AI has transformed once-specialized attacks into assembly-line operations, including account takeovers (stealing ...

It shouldn’t be a disciplinary action. It should be a process. When I was in HR, I watched managers dodge conversations about ...

It tends to start with a violent assault. Then video documentation of the incident quickly circulates online, priming people ...

Kirsten Davies said her office is shifting away from its traditional role as a backend policy shop to become a ...

ActiveState explains how GitHub Actions attack chains can evade traditional CI security scanners, why passing a scan doesn't ...

Defense Department CIO Kirsten Davies said her office is shifting away from its traditional role as a backend policy shop to ...

He had four days to make each victim fall in love. And there were a lot of victims. Online, Safeer Mohammed Koorimannil, who was trafficked to a scam center in Myanmar, impersonated a 28-year-old ...

We're shifting gears tremendously away from being just a policy shop. Policy work is extraordinarily important, but ...

Also, both Warren Sharp and Pro Football Focus are high on Jayden Daniels heading into the ‘26 season ...

The loss of high-profile LGBTQ characters on TV is a troubling sign, but surprise hits like “Heated Rivalry” offer a glimmer ...