Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

When an AI agent goes off script, how do health systems react? And what is the script for such a new technology? At Canton, Ohio-based Aultman Health System, the moment came from an internal employee ...

The center market is riddled with questions, and even the top of the market is no sure thing. Let's break down the top centers who could be available in this year's free agent market. (Note: Positions ...

The Obama Presidential Center will open this Thursday with a star-studded lineup of musicians celebrating the legacies of former President Barack Obama and former First Lady Micelle Obama. The Grand ...

JOHANNESBURG– Cartrack has defended itself following severe backlash after one of its call centre agents, Gcina Dhladhla, collapsed and died at its Rosebank offices on 6 June 2026. The company ...

SAN FRANCISCO, CA – The MacArthur Justice Center, the American Civil Liberties Union (ACLU), and the ACLU Foundation of Northern California (ACLU NorCal) filed a FOIA lawsuit against U.S. Department ...

Nike is making an early statement ahead of the 2026 FIFA World Cup with the debut of Rip the Script, a six-minute short film designed to capture the imagination of football fans around the globe. The ...

Snowflake Inc. is using its Summit 2026 conference today in San Francisco to present a vision of what it calls the “agentic enterprise,” unveiling a broad set of products and enhancements that it says ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Erik Steiger discusses the operational pain ...

Hours after federal agents agreed to withdraw from the parking lot of an immigration detention center in New Jersey to allow oversight from local law enforcement, state troopers scuffled late Friday ...

NEWARK, N.J. (TNND) — Federal authorities thanked the New Jersey State Police (NJSP) for helping Immigration and Customs Enforcement (ICE) restore order outside an immigration detention facility after ...

Federal agents previously investigated the Southern Poverty Law Center's paid informant program for possible tax crimes, but the probe failed to yield any charges after Internal Revenue Service ...