Simulated customers powered by Cresta's AI Agent technology let agents practice conversations grounded in real conversation data to decrease onboarding time, improve employee retention, and increase ...

Call center nurses at Kaiser Permanente said workplace surveillance tools and AI prioritize speed and cost savings over ...

In the brief history of AI security, the prompt injection has quickly become the top threat. Large language models are ...

Voice AI is rapidly reshaping how companies communicate with customers, but one of the most commercially impactful ...

AI STUDIOS, operated by DeepBrain AI, launched AI Roleplay, a new conversation-training solution designed to help insurance agents and sales representatives rehearse difficult customer conversations ...

Claude Code dynamic workflows are now generally available on all paid plans, including Pro for the first time. The feature writes its own orchestration scripts and coordinates up to 1,000 parallel ...

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

In many cases, a single, shocking crime allegedly involving a foreign-born suspect was quickly reframed into a broader ...

NEW ALBANY, Ind. — New Albany has become the first major city in our area to put a one year hold on data centers before one even applies to be built there. In a specially called meeting, New Albany ...

Add Yahoo as a preferred source to see more of our stories on Google. New Albany has become the first major city in our area to put a one year hold on data centers before one even applies to be built ...

Five9 launched a new release of its Voice AI Agents on June 23 at Customer Contact Week in Las Vegas. The release targets enterprises looking to move beyond scripted bots and legacy Interactive Voice ...