To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

AI anthropomorphism is a documented crisis in LLM science: a new Microsoft paper found more than half of 300 studies assumed ...

I got tired of frustrating, error-filled troubleshooting sessions with AI chatbots, so I asked Copilot for help.

DoorDash announced on Thursday that it’s launching a new AI chatbot that lets users order food and groceries with text prompts and photos in its latest AI push. The chatbot, called “Ask DoorDash,” ...

DoorDash launched a new chatbot that lets users order food and groceries and make reservations with photos and prompts. It's a market that's becoming a major testing ground for agentic AI tools.

Airbnb (ABNB) CEO Brian Chesky is expanding his ambitions and getting into the AI business with a new artificial intelligence lab to develop AI models and user interaction and design, sources familiar ...

ROCHESTER, Minn., and REDMOND, Wash. – Mayo Clinic and Microsoft today announced a strategic collaboration to develop and deploy a frontier AI model designed specifically for healthcare, making Mayo ...

Back in December, Meta announced a new AI support assistant it promised would make the account recovery process "faster and simpler" for people who had been locked out of their Facebook or Instagram ...

Instagram has resolved a security issue that allowed several users’ accounts to get hacked. The attack appeared to rely on tricking Meta’s own AI-powered support chatbot into granting access to a ...

Meta’s AI support chatbot proved unusually helpful to hackers looking to steal and resell notable Instagram accounts—the hackers simply asking the bot to change the accounts’ associated email ...

Nationally weighted 2025 survey estimated 19.2% of US youth (≈8.2 million) have sought mental health advice from AI chatbots, up from 13.1% in 2024. Use intensity was meaningful: 42.8% engaged at ...

A research team led by Columbia University has developed an open-source framework designed to streamline and accelerate artificial intelligence research using health data, addressing longstanding ...