This week during Salesforce's TDX conference for developers, I spent a few good minutes with Nick Johnston, the company's senior vice president of strategic partnerships and business development.

Conversational AI is how artificial intelligence will impact the communications industry most. Conversational AI refers to the use of messaging applications, speech-enabled assistants, intelligent ...

Quickly understanding why a customer is contacting your organization is a critical element in delighting that person and in providing a great customer experience. The fastest way to do this is using ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Google Cloud today launched Dialogflow Mega Agent in beta to enable ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that its Avaya OneCloud™ CCaaS and ...