Experts say people holidaying in certain popular staycation areas are at risk of 'phantom roaming' charges even though they ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Ofcom levies largest-ever consumer protection fine after finding firm deliberately mishandled millions of phone calls ...

Virgin Media has been hit with a record £28m fine for repeatedly blocking customers from cancelling their broadband contracts ...

Ofcom said the telecoms firm caused customers on millions of calls 'unreasonable effort, hassle or undue difficulty' when ...