In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...
Part two of the PetSmart Charities–Gallup study reveals gaps between veterinarians and pet owners on flexible care options ...
A few months ago, I awoke to find a streak spanning the length of my kitchen wall that looked like it had been drawn there ...
The Nature of Things explores how dogs might be using human language with the help of buttons on a soundboard.
Most people train their core with good intentions but poor results. Endless crunches, rushed planks, and random workouts ...
Stressful study sessions help us pass exams, but curiosity promotes long-term understanding and information retention. In A ...
With firms looking increasingly unable to buy more memory chips, squeezing every last drop of performance from existing ...
Objectives Cardiovascular diseases (CVDs) are a leading cause of mortality in Nepal. Risk perception is crucial for the prevention of CVD-related behaviours. This study assessed CVD risk perceptions ...
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Against the METR graph

METR’s benchmark has become a bellwether of AI capability growth, but its design isn’t up to the task, argues Nathan Witkin ...
A new psychological investigation suggests that emotional abuse in childhood serves as the primary driver for a debilitating ...