Zendesk tutorial: Step 2 – Manage customer service team
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YouTubeZendesk
Zendesk tutorial: Step 2 – Manage customer service team
💡 Organizing your customer service team into groups ensures that customer inquiries are directed to the right set of agents. This approach makes customer service management more efficient. 🔹 What you’ll learn in this video ️ How to find the Groups page in the Zendesk Admin Center ️ Steps to create a new group and assign agents ️ ...
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